Citrus™ Money Back Guarantee
Are you looking for the perfect partner for your company's cleaning requirements?
We combine the essential qualities of exceptional customer care with quality of service. Citrus is the cleaning company with the Zest for cleaning that strives to provide problem free, reliable cleaning services, specialising in Carpets & Upholstery Cleaning and Floor Care of every description.
All this is backed by our £5 million treatment insurance cover but more importantly our 100% Money Back Guarantee. This means if you are not completely happy with the work carried out we will return & correct any areas of concern as a matter of urgency. If you are then not completely happy we will return every penny paid and you will not pay a thing. As a result you can feel confident and assured you’ve chosen the right company to care for your property.
Murphy's Law Return & Clean Guarantee
Murphy’s Law states that anything that can go wrong generally does go wrong & it follows that if you have had your carpets or upholstery professionally deep cleaned, something will get spilt on them or an accident will happen, as soon as we walk out the door. The Good news is because Citrus are committed to building life long relationships with their customers and clients, if an accident happens within 30 days of our clean, we will return and Re-Clean the area with no fuss, no bother & No Charge. We can't be fairer than that can we?
Environmental One Earth Guarantee
At our Training, Research & Development Centre, we have pioneered new cleaning techniques and processes, always striving to provide the most effective environmental friendly options to our clients. As part of this we have adopted the One Earth range of Carpet & Upholstery Cleaning solutions combined with Energised Water Technology and our "12 Steps To WOW" Ultimate Deep Cleaning Process, which gives unrivalled results, residue free cleaning with independently verified environmental credentials form international recognised bodies.
When it comes to natural stone, tile and grout restoration we don't use highly toxic chemicals that smell awful, require increase ventilation just to work with them. Instead we use safe product made from natural plant extracts and Energised Water Technology.
If you would like to discuss the range of environmental products we offer or you represent a chemical company with environmental credentials and have products you would like us to test or trial, please don’t hesitate to contact us!
As professional cleaners with over 10 years of experience in the industry we offer you all around solutions, supporting all materials, equipment and providing fully trained staff in order to exceed your expectations. We advise you with the best maintenance practices to keep your property in the best condition for as long as possible after the clean. However, as our customer you have the option to ask us to adjust our procedures to your personal preferences. As it is strongly recommended to follow our practices not only by Citrus™, but also by many internationally recognised, accredited cleaning associations and bodies, the refusal to carry out the prescribed maintenance practices is likely to end with disappointment. Citrus™ therefore retains the right to withdraw its "Triple Lock Guarantee" in cases, where customers refuse the prescribed procedures or maintenance practices.